Custom chat agents that qualify leads, answer real questions grounded in your business and book consultations around the clock — then hand off cleanly to a human. Plus the automations that remove the follow-up nobody has time for.
Your agent answers from your real services, prices and policies — not a generic script. It qualifies the enquiry, books the consultation, and hands the conversation to a person the moment it should.
What we buildEvery answer traces back to something you actually said.
Each of these replaces something you currently do by hand — or something nobody does at all.
Answers real questions from your business, qualifies the enquiry in two or three conversational questions, and books the consultation — 24/7, in your tone of voice.
The enquiry that arrives at 11pm gets an answer at 11pm, plus a follow-up in the morning so it never goes cold.
Quotes, reminders, review requests, no-show follow-ups and re-bookings triggered automatically instead of living on someone’s to-do list.
Leads land in the system you already use with the full transcript attached, and appointments land in the calendar your team already opens.
A private assistant for your team, grounded in your own documents — pricing sheets, policies, service manuals — so nobody guesses or digs.
What it must never say, when it must fetch a human, and how the hand-off happens — written down, tested and reviewed with you.
Four steps. You provide the knowledge; we do the building, the testing and the tuning.
We collect what the agent must know — services, areas, prices, policies, the questions you already get asked most — and write the rules for what it must never do.
We build the agent against that knowledge, wire it to your calendar, CRM and phone, and set a hand-off path for each type of conversation.
We run your actual enquiries through it — including the awkward ones — and tighten answers until we would be happy for it to speak for you.
We read the transcripts, fix what it got wrong, and add what it kept being asked. It improves every month instead of drifting.
What owners want to know before letting software speak for them.
Not if it is built properly. The agent answers from a knowledge base we build out of your own material, and it is instructed to say “I’ll get a person to confirm that” rather than guess. We test it against your real questions before launch and read the transcripts afterwards.
Yes — it says so. Pretending to be human is the fastest way to lose trust, and it is unnecessary: people are happy with an assistant that answers instantly and fetches a human when it matters.
They go to a person immediately, with the full conversation attached. You choose the route for each type — a text to the on-call number for emergencies, a CRM task or email for everything else.
No. It covers the hours nobody is there and the enquiries that would otherwise sit unanswered, and it does the repetitive qualifying so your people spend their time on conversations that need a human.
Your services, service area, hours and pricing rules written down plainly, plus access to the calendar and CRM you want it to use. If that material does not exist yet, we help you write it — that is part of the build.