Terms of Service

01Accepting these terms

These terms govern your use of oviweb.io and any services provided by Oviweb. By using this site or engaging us, you agree to them. Where you sign a separate proposal, statement of work or service agreement with us, that document takes precedence over these terms if the two conflict.

02Our services

We provide website design and development, local search optimisation, paid advertising management, social media marketing, and related lead-generation work. The exact scope, timeline and deliverables for your project are set out in your proposal or statement of work, not on this page.

03Quotes, fees & payment

• Quotes are valid for 30 days unless stated otherwise.
• Project work typically requires a deposit of 50% of the project fee before we begin, with the balance due on completion, before the new site goes live.
• Ongoing services are billed monthly in advance and continue until cancelled with 30 days’ notice.
• Advertising budget is paid directly to the platform by you and is separate from our management fee.
• Late payment may result in work being paused. Invoices are due within 14 days. We do not charge interest on late payment, but we may pause work on an account while an invoice is more than 14 days overdue, and we will tell you before we do.

04What we need from you

Projects run to time when both sides move. You agree to provide content, feedback, approvals and access to accounts within a reasonable period, and to ensure that anything you supply — text, images, logos, data — is accurate and lawful for us to use. Delays in these areas move the timeline accordingly.

05Ownership & intellectual property

You keep ownership of everything you supply to us — your brand assets, copy, images, data and customer records — and of any domain or hosting account registered in your name. The leads and enquiries the work produces are yours.

We retain ownership of our underlying tools, frameworks, internal components and know-how, and of any working files or concepts not selected for delivery. What transfers to you at the end of an engagement, and on what terms, is set out in your service agreement. We may reference the finished work in our portfolio and marketing unless you ask us in writing not to.

06Guarantees

Where we offer a specific guarantee — such as our 90-day local ranking guarantee — the conditions of that guarantee are set out on its own page and in your service agreement. Guarantees apply only to qualifying businesses, only to the keywords and service area agreed in writing, and only while the agreed services remain active and paid for. See the rank guarantee terms.

07Third-party services

Our work depends on platforms we do not control, including search engines, advertising networks, hosting providers and social media services. Their rules, pricing, algorithms and availability can change without notice. We are not responsible for outcomes caused by such changes, account suspensions imposed by those platforms, or outages on their side.

08Disclaimers

We provide our services with reasonable skill and care. Beyond that, and except where a written guarantee says otherwise, services are provided “as is”. Marketing results depend on factors outside our control — your market, your pricing, your capacity, and how you handle the enquiries we generate — and we do not warrant any particular revenue, ranking or volume of leads except where expressly guaranteed in writing.

09Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental or consequential losses, including lost profits or lost business. Our total liability arising out of or connected with the services is limited to the total fees you paid us in the three months before the claim arose.

Nothing in these terms excludes liability that cannot lawfully be excluded.

10Term & termination

Either party may end an ongoing engagement by giving 30 days’ written notice. You remain responsible for fees covering work performed up to the end of the notice period. On termination we will hand over the assets you own and remove our access to your accounts.

11Governing law

These terms are governed by the laws of the State of California, and both parties submit to the courts of that jurisdiction.

12Changes

We may update these terms from time to time. The revision date at the top of this page shows when they last changed. Changes do not affect an engagement already underway unless both parties agree in writing.

13Contact

Questions about these terms: call (800) 519-0018 or use our contact form.